We surveyed and shadowed knowledge workers across multiple markets and roles to understand what is actually changing in the work. The headline: the people who are thriving are not necessarily the ones who started out closest to the technology.
Four patterns
- Judgment scales when assembly is automated. The hours saved go to harder questions, not fewer questions.
- Coaching beats training. Embedded reskilling outperforms the formal curriculum.
- Mid-career talent benefits most. Early-career adapts; mid-career compounds.
- Manager skill is the binding constraint on team productivity gains.